Privacy Policy

At Engagesoft, we ensure that we protect any Personal data that you may share with us to our fullest ability. Our practice with respect to use of your Personal Information is as outlined here. This Privacy Policy applies to all clients of Engagesoft.

Customer Data

  • Engagesoft customers grant to Engagesoft a non-exclusive license to copy, reproduce, store, distribute, publish, export, adapt, edit and translate the Customer Data to the extent reasonably required for the performance of the Provider's obligations to deliver the required service.
  • Customers warrant to Engagesoft that the Customer Data when used by the Provider in the Engagesoft platform will not infringe the Intellectual Property Rights or other legal rights of any person, and will not breach the provisions of any law, statute or regulation, in any jurisdiction and under any applicable law.

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  • Engagesoft shall create a back-up copy of the Customer Data at least daily, shall ensure that each such copy is sufficient to enable the Provider to restore the Hosted Services to the state they were in at the time the back-up was taken, and shall retain and securely store each such copy for a minimum period of 30 days.

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  • Within the period of 1 Business Day following receipt of a written request from the Customer, Engagesoft shall use all reasonable endeavors to restore to the Platform the Customer Data stored in any back-up copy created and stored by Engagesoft in accordance with the above clause. The Customer acknowledges that this process will overwrite the Customer Data stored on the Platform prior to the restoration.

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  • Customers grant to Engagesoft the use of Customer Data for analysis purposes, where anonymous insights of general trends will be generated and made available to third parties.

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Engagesoft’s Confidentiality obligations

  • Engagesoft must:
    • (a) keep the Customer Confidential Information strictly confidential;
    • (b) not disclose the Customer Confidential Information to any person without the Customer's prior written consent
    • (c) use the same degree of care to protect the confidentiality of the Customer Confidential Information as Engagesoft uses to protect its own confidential information of a similar nature
    • (d) act in good faith at all times in relation to the Customer Confidential Information.
  • Notwithstanding above item, Engagesoft may disclose the Customer Confidential Information to its own officers, employees, professional advisers, insurers, agents and subcontractors who have a need to access the Customer Confidential Information for the

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